Effective date: 2026-01-01.

1. Acceptable use

This SiteKings RMM instance is for authorized administration of customer endpoints only. Operators must hold credentials issued by the platform owner. Sharing credentials, bypassing 2FA, or running commands on machines you do not have authorization to administer is prohibited and may be logged and reported.

2. Account security

Operators are responsible for maintaining the secrecy of their credentials, enabling 2FA, and notifying the administrator of any suspected compromise. Soft- deleted accounts can be restored within 30 days; after that, the account is purged.

3. Audit + monitoring

All operator actions (commands issued, RD sessions opened, password vault reads, configuration changes) are logged for security audit. RD sessions may be recorded by default; the recording retention is documented in the privacy policy.

4. Service-level expectations

Best-effort uptime; no formal SLA at this time. Maintenance windows are announced in-app at least 24h in advance when planned.

5. Liability

SiteKings provides this platform as-is. Customers retain ownership of all data captured from their endpoints. SiteKings disclaims liability for downtime, data loss not caused by gross negligence, or third-party service outages (Cloudflare, hosting provider, NPM, etc.).

6. Changes

These terms may be updated. Continued use of the platform after a published change constitutes acceptance of the new terms.